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Archaeological Services –
Conservation Field Services

Description:
CCI offers field conservation services including recovery of fragile artifacts in the field, "first aid" for artifacts, and packing. CCI can also provide field schools for students. See CCI's Conservation and Scientific Services for Archaeology brochure for additional information.
Terms and Conditions:
This service is subject to CCI's Terms and Conditions.
Application Period:
Requests for this service can be submitted at any time. However, CCI will evaluate these requests against CCI’s Assessment Criteria only once each year, between February 1 and 28. Clients will be informed of the results of the assessment by March 1.

Requests that are received after the February 1 cut-off date will normally be held until the following year. However, they may be considered immediately if the resources are available.

Evaluation Process:
CCI confirms that clients are eligible for the service, and evaluates the request against CCI’s Assessment Criteria. Recommendations are then forwarded to the appropriate Manager/Director for approval.
Fees and Eligibility:
Before requesting a service:
Services standards:
Client satisfaction:

CCI will maintain an Overall Client Satisfaction rating of 95% (i.e. 95% of clients will be satisfied or very satisfied with the service they received from CCI), based on the following 11 quality parameters:

  • application process
  • acknowledgement of the initial request
  • explanation of fees
  • explanation of service to be provided
  • communication during the project
  • promptness of service
  • quality of service
  • usefulness of service
  • quality of written material provided (e.g. report)
  • dealings with staff (friendly, courteous, and helpful)
  • overall value

The Client Satisfaction rating for each individual parameter will not be less than 90%.

Response to general questions or update inquiries:
CCI will respond to general questions or update inquiries related to this service within 2 working days when queries are submitted:

  • to Client Services by telephone or e-mail (cci-icc_services@pch.gc.ca)
  • through online forms on CCI’s main Web site or the “Preserving my Heritage” site

Response to new requests:
CCI will respond to new requests within 3 weeks of receipt. Clients will be informed if their request has been accepted within 4 weeks of the February 1 application cut-off date, and will be told at that time what terms, conditions, and fees (if any) will apply.

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Date Modified: 2010-4-23

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