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Archaeological Services – Conservation Treatment

Description:
CCI undertakes conservation and restoration treatments of archaeological objects to retard further deterioration, aid interpretation, or re-establish culturally significant qualities. Treatments can range from minimal stabilization to extensive restoration or reconstruction. See CCI's Conservation and Scientific Services for Archaeology brochure for additional information.

Pre-excavation treatment requests are to secure CCI resources to treat objects that may be found during excavations. These services may be required to obtain excavation permits and/or to ensure objects are accepted for treatment in the same fiscal year.

Post-excavation treatment requests are to secure CCI resources to treat specific objects that have already been excavated.
Terms and Conditions:
This service is subject to CCI's Terms and Conditions.
Application Period:
Requests for this service can be submitted at any time. However, CCI will evaluate these requests only once each year, between February 1 and 28. Clients will be informed of the results of the assessment by March 1.

Requests that are received after the February 1 cut-off date will normally be held until the following year. However, they may be considered immediately if the resources are available.

Evaluation Process:
CCI confirms that clients are eligible for the service, and evaluates the request against CCI’s Assessment Criteria. Recommendations are then forwarded to the appropriate Manager/Director for approval.
Fees and Eligibility:
Before requesting a service:
Services Standards:
Client satisfaction:

CCI will maintain an Overall Client Satisfaction rating of 95% (i.e. 95% of clients will be satisfied or very satisfied with the service they received from CCI), based on the following 11 quality parameters:

  • application process
  • acknowledgement of the initial request
  • explanation of fees
  • explanation of service to be provided
  • communication during the project
  • promptness of service
  • quality of service
  • usefulness of service
  • quality of written material provided (e.g. report)
  • dealings with staff (friendly, courteous, and helpful)
  • overall value

The Client Satisfaction rating for each individual parameter will not be less than 90%.

Response to general questions or update inquiries:
CCI will respond to general questions or update inquiries related to this service within 2 working days when queries are submitted:

  • to Client Services by telephone or e-mail (cci-icc_services@pch.gc.ca)
  • through online forms on CCI’s main Web site or the “Preserving my Heritage” site

Response to new requests:
CCI will respond to new requests within 3 weeks of receipt. Clients will be informed if their request has been accepted within 4 weeks of the February 1 application cut-off date, and will be told at that time what terms, conditions, and fees (if any) will apply.

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Date Modified: 2010-4-23

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