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Archaeological Services – Conservation Treatment

Description:
CCI undertakes conservation and restoration treatments of archaeological objects to retard further deterioration, aid interpretation, or re-establish culturally significant qualities. Treatments can range from minimal stabilization to extensive restoration or reconstruction. See CCI's Conservation and Scientific Services for Archaeology brochure for additional information.

Pre-excavation treatment requests are to secure CCI resources to treat objects that may be found during excavations. These services may be required to obtain excavation permits and/or to ensure objects are accepted for treatment in the same fiscal year.

Post-excavation treatment requests are to secure CCI resources to treat specific objects that have already been excavated.
Terms and Conditions:
This service is subject to CCI's Terms and Conditions.
Application Period:
Requests for this service can be submitted at any time. However, requests must be received before February 1. CCI then evaluates the requests against CCI’s Assessment Criteria only once each year, between February 1 and 28 and clients are informed of the results of the assessment by March 1.

Requests that are received after the February 1 cut-off date will normally be held until the following year. However, they may be considered immediately if the resources are available.

Evaluation Process:
CCI confirms that clients are eligible for the service, and evaluates the request against CCI’s Assessment Criteria. Recommendations are then forwarded to the appropriate Manager/Director for approval.
Fees and Eligibility:
Before requesting a service:
Services Standards:
Client satisfaction:

CCI will maintain an Overall Client Satisfaction rating of 95% (i.e. 95% of clients will be satisfied or very satisfied with the service they received from CCI), based on the following 11 quality parameters:

  • application process
  • acknowledgement of the initial request
  • explanation of fees
  • explanation of service to be provided
  • communication during the project
  • promptness of service
  • quality of service
  • usefulness of service
  • quality of written material provided (e.g. report)
  • dealings with staff (friendly, courteous, and helpful)
  • overall value

The Client Satisfaction rating for each individual parameter will not be less than 90%.

Response to scientific or technical advice:
CCI will respond to scientific or technical advice related to this service within 2 working days when queries are submitted:

  • via our Contact Us form or by telephone at 613-998-3721 (option 7) or 1-866-998-3721 (option 7) or by e-mail at cci-icc.services@pch.gc.ca
  • Note: CCI may require additional time to respond to some enquiries for scientific or technical advice, depending on the nature of the request.

Response to new requests:
CCI will respond to new requests within 3 weeks of receipt. Clients will be informed if their request has been accepted within 4 weeks of the February 1 application cut-off date, and will be told at that time what terms, conditions, and fees (if any) will apply.

Date Modified: 2011-11-21

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