Emergency Advice

CCI offers emergency advice to Canada's heritage community in the aftermath of a fire, flood, earthquake or other catastrophe to help with the salvage and recovery of their collections.

Please call 1-866-998-3721 day or night and press 0 for Security.

Inform the operator that you have an emergency to ensure your call is given top priority. During normal working hours your call will be passed immediately to someone who can assist you. During non-working hours, the operator will request the following details from you:

• your name, institution, location, and your telephone number;
• the nature of the collection affected;
• the type, extent, and severity of damage;
• what action, if any, has been taken so far.

This information will be conveyed to a CCI staff member, and you will be contacted as soon as possible.

If on-site conservation assistance is required, institutions are encouraged to contact local conservators first; they will be able to respond more quickly and will also be more familiar with local resources. However, in the event that local expertise is not available, CCI may provide on-site conservation services.