Canadian Conservation Institute
www.cci-icc.gc.ca
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General Information Requests
Description:
CCI answers general questions about conservation and the care and handling of objects and artifacts.
Terms and Conditions:
There are no specific Terms and Conditions for this service.
Application Period:
Requests for this service can be submitted at any time.
Evaluation Process:
No assessment required. CCI replies to all General Information Requests.
Fees and Eligibility:
Before requesting a service:
- determine your CCI Eligible Client Category
- familiarize yourself with the terms of the service
- consult the Service Eligibility and Fees tool to review the fees associated with this service
Services Standards:
Response to new requests:
CCI will respond to general information requests within 2 working days when queries are submitted:
- to Client Services by telephone or e-mail (cci-icc_services@pch.gc.ca)
- through online forms on CCI’s main Web site or the “Preserving my Heritage” site
