Canadian Conservation Institute
www.cci-icc.gc.ca
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Conservation Services – On-site
- evaluations of the condition of objects and recommendations on their treatment, storage, and display
- conservation guidelines for treatment and evaluation of proposals and tenders to ensure conservation standards are met
- consultations for ongoing treatment projects
- development of post-treatment care programs and strategies
- determine your CCI Eligible Client Category
- familiarize yourself with the terms of the services
- consult the Service Eligibility and Fees tool to review the fees associated with this service
CCI will maintain an Overall Client Satisfaction rating of 95% (i.e. 95% of clients will be satisfied or very satisfied with the service they received from CCI), based on the following 11 quality parameters:
- application process
- acknowledgement of the initial request
- explanation of fees
- explanation of service to be provided
- communication during the project
- promptness of service
- quality of service
- usefulness of service
- quality of written material provided (e.g. report)
- dealings with staff (friendly, courteous, and helpful)
- overall value
The Client Satisfaction rating for each individual parameter will not be less than 90%.
Response to general questions or update inquiries:
CCI will respond to general questions or update inquiries related to this service within 2 working days when queries are submitted:
- to Client Services by telephone or e-mail (cci-icc_services@pch.gc.ca)
- through online forms on CCI’s main Web site or the “Preserving my Heritage” site
Response to new requests:
CCI will respond to new requests within 3 weeks of receipt. Clients will be told at that time if their request has been accepted, and what terms, conditions, and fees (if any) will apply
