Canadian Conservation Institute
www.cci-icc.gc.ca
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Scientific Services –
On-site Scientific Services
Description:
CCI offers three on-site scientific services: analysis to determine the presence of toxic pesticide residues on museum objects (particularly those made of organic materials); non-destructive infrared spectroscopy analysis to determine the composition of material; and colour and gloss measurement. See CCI's On-site Scientific Services brochure for additional information.
Terms and Conditions:
This service is subject to CCI's Terms and Conditions.
Application Period:
Requests for this service can be submitted at any time.
Evaluation Process:
CCI confirms that clients are eligible for the service, and evaluates the request against CCI’s Assessment Criteria. Recommendations are then forwarded to the appropriate Manager/Director for approval.
Fees and Eligibility:
Before requesting a service:
- determine your CCI Eligible Client Category
- familiarize yourself with the terms of the services
- consult the Service Eligibility and Fees tool to review the fees associated with this service
Services Standards:
Client satisfaction:
CCI will maintain an Overall Client Satisfaction rating of 95% (i.e. 95% of clients will be satisfied or very satisfied with the service they received from CCI), based on the following 11 quality parameters:
- application process
- acknowledgement of the initial request
- explanation of fees
- explanation of service to be provided
- communication during the project
- promptness of service
- quality of service
- usefulness of service
- quality of written material provided (e.g. report)
- dealings with staff (friendly, courteous, and helpful)
- overall value
The Client Satisfaction rating for each individual parameter will not be less than 90%.
Response to scientific or technical advice:
CCI will respond to scientific or technical advice within 2 working days when queries are submitted:
- via our Contact Us form or by telephone at 613-998-3721 (option 7) or 1-866-998-3721 (option 7) or by e-mail at cci-icc.services@pch.gc.ca
- Note: CCI may require additional time to respond to some enquiries for scientific or technical advice, depending on the nature of the request.
Response to new requests:
CCI will respond to new requests within 3 weeks of receipt. Clients will be told at that time if their request has been accepted, and what terms, conditions, and fees (if any) will apply.
